Privacy Policy

01 Introduction

This policy applies to information collected through our website, project-matching quiz, contact forms, email communications, and during the provision of our design, development, video, and copywriting services. By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

02 Data We Collect

We may collect the following types of personal data:

• Identity Data: name, company name, job title, and similar identifiers.
• Contact Data: email address, phone number, billing address, and postal address.
• Project Data: information you provide about your project, goals, briefs, and feedback.
• Technical Data: IP address, browser type, device information, and cookies (see Section 6).
• Usage Data: how you interact with our website, including pages viewed, time spent, and links clicked.
• Marketing & Communications: your preferences for receiving marketing from us and your communication preferences.

We do not collect sensitive personal data (e.g., race, religion, health, or biometrics) unless you choose to provide it in a project brief, and we only use it with your explicit consent.

03 How We Use Data

We use your personal data for the following purposes:

• To provide, operate, and maintain our services and website.
• To communicate with you, including responding to inquiries, sending project updates, and administrative messages.
• To process payments and manage billing.
• To improve our website, services, and marketing efforts through analytics and feedback.
• To send you marketing communications (only where you have opted in or where permitted by law).
• To comply with legal obligations and enforce our Terms & Conditions.

We will not use your data for purposes incompatible with those described above without notifying you first.

04 Legal Basis (GDPR)

For individuals in the European Economic Area (EEA) or UK, we process your data on the following legal bases:

• Contractual Necessity: to perform the contract with you (e.g., provide services, send invoices).
• Legitimate Interests: to improve our services, communicate with you, and send marketing (where balanced against your rights).
• Consent: where you have given explicit consent (e.g., for non-essential cookies or marketing).
• Legal Obligation: to comply with applicable laws and regulations.

05 Sharing & Disclosure

We do not sell or rent your personal data. We may share data with:

• Service Providers: third parties who assist us with hosting, payment processing, email delivery, analytics, and project management (e.g., Stripe, Google Workspace, Asana, Slack). These providers have access only to the data needed to perform their functions and are contractually obligated to protect it.
• Professional Advisors: such as accountants and lawyers, where necessary to protect our legal rights.
• Legal Requirements: if required by law, court order, or governmental request.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We will notify you of any significant changes to our sharing practices.

06 Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver targeted advertisements. Cookies are small text files stored on your device. We use:

• Essential Cookies: necessary for website functionality (e.g., navigation, form submissions).
• Analytics Cookies: to understand how visitors use our site (e.g., Google Analytics).
• Advertising Cookies: to deliver relevant ads on third-party platforms (e.g., Meta Pixel).

You can manage cookie preferences through your browser settings. To opt out of Meta Pixel or Google Analytics, please use their respective opt-out tools. By continuing to use our site, you consent to our use of cookies as described.

07 Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (e.g., Calendly, Typeform, social media). We are not responsible for the privacy practices of these external services. We recommend reviewing their policies before providing personal information.

08 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. This includes encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

09 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. This includes:

• Project-related data: retained for the duration of the project plus [7] years for tax and legal purposes.
• Marketing data: retained until you unsubscribe or request deletion.
• Analytics data: retained in aggregated form, with identifying details removed after [14] months.

10 Your Rights (GDPR/CCPA)

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion of your data (subject to legal exceptions).
• Restriction: ask us to limit processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing for marketing or legitimate interests.
• Withdraw Consent: where we rely on consent, you can withdraw it at any time.

To exercise these rights, contact us using the details in Section 14. We will respond within [30] days.

11 Children's Privacy

Our services are not directed at individuals under the age of [16]. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to delete it.

12 International Transfers

We operate globally and may transfer your data to countries outside your jurisdiction, including the US and UK. We ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data when transferred internationally.

13 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when changes were made. We encourage you to review this policy periodically.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: